Privacy Policy

We collect two main categories of information from our users:

1. Personal Information

Personal Information refers to any data that identifies or could reasonably identify an individual.

Registration Details: When creating an account and using our Services, you may be asked to provide personal details such as your full name, email address, gender, date of birth, home address, identification number, phone number, and occupation.

Government Identification: In certain cases, we may request a copy of a government-issued ID to complete identity verification. This may be required to access specific features of the Services.

Payment Information: To use certain functionalities, including deposits, withdrawals, purchases, or tournament participation, you will provide payment-related information such as debit or credit card details and banking information.

Voluntary Information: We may collect information you choose to share with us voluntarily, including responses to communications, email correspondence, chat interactions, or additional profile information provided while using the Services.

Device Information: We collect technical data about your device and connection, including unique device identifiers (such as IMEI, MAC address), IP address, browser fingerprinting data, and geolocation details.

Call Monitoring: Customer support calls may be recorded or monitored for training, quality assurance, and security purposes.

Social Media Data: If you register or connect through a social media platform, we may access basic profile details such as your name, date of birth, profile photo, and publicly available information.

Inviting Friends: If you invite others through social networks and they accept, we may collect their personal information such as name, email address, phone number, and date of birth. This data will be handled in accordance with this Privacy Policy.

Testimonials and Feedback: With your consent, we may publish testimonials or reviews along with your name. You may request updates or removal by contacting [email protected].

Third-Party Information: We may obtain personal information from service providers, including identity verification services, fraud prevention services, credit agencies, and financial institutions.

If a withdrawal is delayed beyond 24 hours, it may be due to additional verification conducted by our payment processor. These checks are standard procedures designed to protect users and ensure regulatory compliance. While we collaborate closely with our processors, we cannot control or accelerate their verification timelines.

To request account deletion, send an email from your registered address to [email protected] with the subject "Account and Personal Data Deletion Request." Include your full name, registered username or email, a screenshot of your last withdrawal, and the amount of your first withdrawal.

Additional identity verification may be required before processing deletion. Once completed, you will receive confirmation. Deleted accounts cannot be restored, and any remaining balance or bonuses will be forfeited.

Non-Personal Information includes data that does not directly identify an individual. This may include technical data such as operating system, browser type, screen resolution, language settings, clickstream data, session duration, and timestamps.

Technical Data: We collect device and browser details to improve service functionality and user experience.

Gameplay Data: We record activity such as deposits, wagers, bonuses, session duration, and game performance.

Device Security Information: We may analyze device and connection details to detect fraud, VPN usage, bots, or other unauthorized tools.

Analytics: Usage data, logs, browsing behavior, and interactions may be collected for research, diagnostics, and performance improvement.

Anonymous Data: We may anonymize data so it cannot identify you. Aggregated or anonymized information may be used without restriction.

Our Services are intended only for individuals aged 21 or the legal age required in their jurisdiction, whichever is higher. We reserve the right to verify age and remove information if collected from underage individuals.

We process Personal Information for contractual obligations, regulatory compliance, legitimate business interests, fraud prevention, responsible gaming measures, marketing purposes (where consent is obtained), and security operations.

We use personal data to:

• Create and manage accounts
• Process payments and transactions
• Communicate service updates and promotions
• Conduct analytics and improve services
• Provide customer support
• Prevent fraud and illegal activity
• Comply with regulatory obligations

We may use your contact information to send promotional materials related to our Services and affiliated brands. You may opt out of marketing communications at any time by contacting [email protected]. Service-related communications may still be sent.

We do not sell personal information. We may share information with affiliated companies, service providers, payment processors, regulators, fraud prevention agencies, auditors, event partners, and law enforcement where legally required.

We use cookies and similar tracking tools to enhance user experience, conduct analytics, and deliver relevant content. Third parties may also use tracking technologies in accordance with applicable laws.

We retain Personal Information for as long as your account remains active and as required by law, including gambling regulations and anti-money laundering obligations. Data may be retained longer where necessary for legitimate business interests.

You may request access, correction, deletion, restriction of processing, or data portability by contacting [email protected]. Certain rights may be limited by regulatory requirements.

We implement appropriate technical and organizational measures to protect personal data, including encryption, secure networks, access controls, and regular audits. However, no system can guarantee absolute security.

We may update this Privacy Policy from time to time. Significant changes will be communicated via the Services or by email. Continued use of the Services indicates acceptance of the updated policy.

For questions regarding this Privacy Policy, please contact [email protected].